Booking, Cancellation & Refund Policy
Last updated: 13 August 2026
We know plans change. Here's exactly what happens when they do — no fine print, no surprises.
Confirming your booking
Studio hire and Content Sessions: payment in full at the time of booking. Your slot is yours the moment it's paid, and there's nothing to settle on the day.
Events: a signed hire agreement, deposit and bond confirm your booking.
If you cancel — studio hire and Content Sessions
More than 7 days before your booking — full refund.
Between 48 hours and 7 days before — 50% refunded to you, and we'll hold the other 50% as studio credit valid for 6 months.
Less than 48 hours before — no cash refund, but we'll hold 50% as studio credit valid for 3 months.
Inside 48 hours we've almost always lost the slot, because we can't refill a booked day at that notice. Holding half as credit means you don't walk away with nothing, and we'd much rather see you in the studio than keep your money.
Credit can be used on any studio hire or Content Session, and you can put it towards a bigger booking. If your circumstances are genuinely difficult, talk to us — we can be more generous than this at our discretion, and often are.
If you cancel — events
More than 60 days before — full refund of your deposit and bond.
Between 30 and 60 days before — bond refunded in full, 50% of your deposit refunded.
Between 14 and 30 days before — bond refunded in full, deposit not refunded.
Less than 14 days before — bond refunded in full, deposit and any balance paid are not refunded.
Event bookings block out a full day of trading and we usually can't refill them at short notice, which is what these tiers reflect. Your bond is always returned in full when you cancel, regardless of notice.
Moving your booking
We'd rather move your date than lose you.
Studio bookings can be moved once at no charge with more than 7 days' notice, subject to availability.
Event bookings can be moved once at no charge with more than 30 days' notice, subject to availability. Inside 30 days we'll do our best — talk to us.
If we cancel
If we can't provide the space for any reason, you'll be offered the first suitable alternative date or a full refund of everything you've paid, whichever you prefer. Your choice, not ours.
If something goes wrong
Our services come with guarantees under the Australian Consumer Law that can't be excluded. If our service isn't delivered with due care and skill, or isn't fit for the purpose we agreed, you're entitled to a remedy — a re-supply, or a refund where the problem is major. Nothing in this policy limits those rights.
If you're unhappy with anything, tell us. We'd much rather fix it than have you leave disappointed.
No-shows
If you don't turn up and haven't told us, the booking is treated as a cancellation with less than 48 hours' notice.
Running late
Your booking runs from the time you booked, not the time you arrive. If you're running late, message us — we'll do what we can, but we can't extend into another booking.
How refunds are paid
Refunds go back to the original payment method within 7 business days.
Questions
contact@suitefour.com.au — we answer within one business day.
Suite Four Pty Ltd · ABN 11 700 348 063 · Unit 4, 16–18 Harp St, Campsie NSW 2194